When do products ship?
General shipping: Physical picture books are shipped within 2-4 business days (USA only). Wearable items are shipped within 3-5 business days (USA), 5-10 days (Canada), 10-20 days (International). At checkout, shipping cosys will be accurately calculated based on your shipping address and cart content.
What if my item arrives damaged?
If an item does arrives damaged, please email firstname.lastname@example.org with info about what happened along with relevant photos.
What is your return / exchange policy?
Aside from returns for items that were damaged in route to you, all orders are final. For wearable items, please see our size chart to make sure you have the right size before purchase. Unclaimed items will be returned to our warehouse and will require a small fee to have them reshipped.
Can you to illustrate or publish my picture book?
At this time, we are not offering illustrative or publishing services outside of the "World of Fantoria" spectrum. However, we are always looking for extra creative minds in books (writing/illustration), animation, apparel, software, toys, and industrial design to help us in Fantoria-related projects. If you are interested, please email email@example.com with a resume, attachements and/or link to relevant work.
Can I get my book autographed?
Yes. Please make sure to choose "Autograph my book" from the dropdown menu of relevant hardcover books when making an order.
Can JQ visit and speak at my school/event?
He would absolutely love to! Please email firstname.lastname@example.org to schedule a visit.