Shipping

Where are orders mailed from?

All products are mailed from USA. Specially, books are mailed from Los Angeles, California; clothes are mailed from Los Angeles and Charlotte, North Carolina; and fine art prints are shipped from Apex, North Carolina.

What are shipping costs?

At checkout, shipping will be accurately calculated based on your shipping address and cart content.

How often are orders shipped?

Orders are shipped within seven days. When your order ships you will will receive an email notification with the tracking number(s). Autographed art prints are shipped within 2 weeks as they are mailed from North Carolina to Los Angeles first for the JQ to sign, and later shipped to you.

What if my item arrives damaged?

It doesn’t happen often, but if an item does arrive damaged please email support@fantoria.com with some info about what happened and photos if you can.

Returns & Exchanges

What is your return and exchange policy?

We are happy to exchange or return your order within 30 days of purchase. Please email support@fantoria.com to process your return. You are responsible for shipping costs for returning your item. Shipping costs are non-refundable.

Managing Your Account

How do I manage my account?

Click the far right carrot icon on the header or visit http://www.fantoria.com/account to login, view orders, re-download purchased digital items, and edit your account details.

I forgot my account password?

If you need to reset your account password, please visit http://www.fantoria.com/account/lost-password/ to create a new password. A link will sent to your email on file to finalize recovery. If you no longer have access to the email account on file, please send us an email at support@fantoria.com with details.

How do I cancel my account?

To remove your account, please email us at support@fantoria.com to get started. Please note that once your account is removed, you will have no access to previous order details or be able to re-download previous purchases. Please make sure that you have copied and downloaded all information prior to contacting us about account deletion.

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